Strategic Design – Shifting the Locus
When we think of Strategic Decision-Making in complex social situations, which I think of as synonymous with Strategic Design, we tend to see body of decision makers – people in positions of authority. In the case of civic services, the idea of decision makers, merges with the agencies providing the services.
A post on social media by Benjamin Taylor, who runs a group called ‘Systems Community of Inquiry’ got me thinking about this issue, and in particular the question of where the locus of decision-making should ideally be.
This is his post – Benjamin Taylor Post.
As decision makers, civic agencies are constantly challenged to keep up with evolving needs. These services come in a large variety of forms, and the more complex the society they serve, the more complex the corresponding portfolio. How then should these be designed so that they are in some sense ahead of the needs curve?
I think of the role of these services as creating a design platform for society to engage in its own acts of world-making. The ecosystem of service providers then can include a number of different entities in the Value Creating Ecosystem (VCE), including private and non-governmental agencies. In fact, citizens themselves are also a part of this VCE, in fact central to it.
When seen in this manner, clearly the VCE exists to serve the Citizens, and it is they then who should be empowered to make strategic choices – the implication of the idea behind the notion of ‘everybody designs’. This is a shift in the locus of strategic decision-making.
Clearly this is non-trivial and not all citizen bodies are capable of making such complex decisions. But, as the complexity of society increases, I believe that this is essential and inevitable.
This is also the idea perhaps in the notion of a p2p commons, where increasingly citizens would take responsibility for designing and defining what they need for their world-making.
My final thought therefore is the need to separate the idea of governance from that of providing civic services, or ecosystem services in general. The Governance of the VCE has the task of designing the platforms and keeping ahead of the curve. It must therefore also take on the responsibility for building such capabilities and practices that can steer this complex Living Enterprise to realize better futures on an ongoing basis – to shape it evolution.